Terms and Conditions

Rainbow General Terms and ConditionsThermostar General Terms and ConditionsRepair Terms & conditionsGift Vouchers Policy14 Days Refund PolicyPrivacy Policy & Cookies

Rainbow General Terms and Conditions

  1. The Warranty provided by our company for your Rainbow Air & Home Cleaning System is as follows:
    1. For Residential Use – F our (4) years Manufacturer’s Warranty from the date of purchase and thereafter an ​ADDITIONAL Six (6) years Service Warranty.
    2. For Office Use – Two (2) years Manufacturer’s Warranty from the date of purchase and thereafter an ADDITIONAL Two (2) years Service Warranty.
    3. For Commercial, Restaurant and Hotel Use - One one(1) year Manufacturer’s Warranty from the date of purchase and thereafter an ADDITIONAL One (1) year Service Warranty.

  3. Manufacturer’s Warranty covers on-site services within Thirty (30) km from our office in the address shown on this invoice without any charges for labour, parts*, materials* and transportation**, provided that clause No. 6 is not infringed.

    * Please note that Manufacturer’s Warranty does not cover consumable items such as Bristles, HEPA Neutralizer, etc. 

    ** Customer will be billed for transportation charges for any services done in outlying area and we reserve the right to charge transportation fee for any services done in any other areas at any time during the Manufacturer’s Warranty period.

    Note    : All Rainbow Accessories such as Rainmate, Aquamate, Rainbowmate, RainJet, MiniJet, etc. which are given as Free Gifts (Consumable items not included) only have a 6-month Manufacturer’s Warranty. 

  4. For Service Warranty, you shall be responsible for transporting the Rainbow to and from our Service Department, whereupon it will be serviced free of labour charges. You will be billed for any change of parts and transportation where applicable.

  5. ADDITIONAL 1st CALL SPECIAL MOTOR WARRANTY# – Due to the reliability of the Rainbow Motor, we are pleased to offer the following number of years of Extended Warranty on the Rainbow Motor itself :
    1. Rainbow Motor Warranty for Residential Use – Full TEN (4 + 6) years.
    2. Rainbow Motor Warranty for Office Use – Full FOUR (2 + 2) years.
    3. Rainbow Motor Warranty for Commercial, Restaurant and Hotel Use – Full TWO (1 + 1) years.

      This means that our company will also replace any part in the Rainbow Motor and Controller Assembly without any charges for parts and materials if the original motor failed within the FIRST 6 (a) / 2 (b) / 1 (c) year/s of the Service Warranty period.

      # This Additional 1st Call Special Motor Extended Warranty covers the Rainbow Motor and Controller Assembly ONLY and not any other Rainbow Parts. Please note that the Motor in all Rainbow Accessories (EXCEPT those given out by Gifts vouchers) such as Power Nozzle, Rainbowmate, etc. only has 4 years Manufacturer’s Warranty and you will be billed for any change of motor in all other Rainbow Accessories after the Manufacturer’s Warranty period.

  7. To be eligible for warranty, defects must be promptly reported upon discovery and your Rainbow machine must not be tampered with or dismantled in any manner.

  8. This warranty does not cover damages resulting from fire, accident, negligence, abuse, misuse, any manner of tampering, using of incorrect supply/voltage, using of parts or chemicals other than those provided by Rexair or the local Rainbow distributor, using not according to the owner’s manual, normal wear and tear, rust of metal parts or any unauthorized repair.

  9. This warranty is only applicable in United Kingdom and it is NOT TRANSFERABLE.

  10. You should promptly notify us of any change of address or telephone number in writing with proof of address.

  11. The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation or provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.

  12. Condition for Refund within 14 days:
    10.1. The cooling-off period for this contract shall commence from the day of delivery.
    10.2. In the event that the purchase require any financial services, you will be responsible for any handling fees, cancellation fees, and interest charges incurred.

    13. 10.3. Should you decide to cancel the agreement within the 14days cooling-off period, written notification must be provided to us with the serial number. This can be done through a letter or email.

    10.4. You will be responsible to the cost of returning the main unit to our office in their original condition along with all the accessories.

    10.5. Upon receiving the cancellation notice and the returned Rainbow, we will provide a refund within 14 days.

    10.6. The value of the Rainbow has decreased due to the fact that being used during the cooling-off period, we will deduct 10% from the refund amount to account for this loss in value. This will include all the wearable accessories such as Bristles, HEPA Neutralizer, etc.
    10.7. In the event that the Rainbow are damaged and deemed beyond repair, a refund will not be possible. You will be charged for any extra repair costs incurred.

Thermostar General Terms and Conditions

  1. The Warranty provided by our company for your Thermostar Steam Cleaner is as follows:
    1. For Residential Use – Four (4) years Manufacturer’s Warranty from the date of purchase and thereafter an ADDITIONAL Six (6) years Service Warranty.
    2. For Office Use – Two (2) years Manufacturer’s Warranty from the date of purchase and thereafter an ADDITIONAL Two (2) years Service Warranty.
    3. For Commercial, Restaurant and Hotel Use - One (1) year Manufacturer’s Warranty from the date of purchase and thereafter an ADDITIONAL One (1) year Service Warranty.

  3. Manufacturer's Warranty covers on-site services within Thirty (30)km from our office in the address shown on this invoice without any charges for labour, parts*, materials* and transportation**, provided that clause No. 6 is not infringed.

    * Please note that Manufacturer’s Warranty does not cover consumable items such as Brushes, Scourers, Towels, etc. 

    ** Customer will be billed for transportation charges for any services done in outlying area and we reserve the right to charge Transportation Fee for any services done in any other areas at any time during the Manufacturer's Warranty period.

    Note: All Thermostar Accessories such as Iron, Steam Air Evaporator, etc. which are given as Gifts voucher (Consumable items not included) only have a 6-month Manufacturer’s Warranty. 

  4. For Service Warranty, you shall be responsible for transporting the Thermostar to and from our Service Department, whereupon it will be serviced free of labour charges. You will be billed for any change of parts and transportation where applicable.

  5. ADDITIONAL 1st CALL SPECIAL BOILER & HEATING ELEMENT WARRANTY# - Due to the reliability of the Thermostar Boiler & Heating Element, we are pleased to offer the following number of years of Extended Warranty on the Boiler & Heating Element itself:
    1. Thermostar Boiler & Heating Element Warranty for Residential Use - Full TEN (4 +6) years. 
    2. Thermostar Boiler & Heating Element Warranty for Office Use - Full FOUR (2 + 2) years.
    3. Thermostar Boiler & Heating Element Warranty for Commercial, Restaurant and Hotel Use - Full TWO (1 + 1) years.

      This means that our company will also replace the Thermostar Boiler & Heating Element without any charges for parts and materials if the original Boiler & Heating Element failed within the FIRST 6 (a) / 2 (b) / 1 (c) year/s of the Service Warranty period.

      ＃ This Additional 1st Call Special Boiler & Heating Element Extended Warranty covers the Thermostar Boiler & Heating Element ONLY and not any other Thermostar Parts.

  7. To be eligible for warranty, defects must be promptly reported upon discovery and your Thermostar machine must not be tampered with or dismantled in any manner.

  8. This warranty does not cover damages resulting from fire, accident, negligence, abuse, misuse, any manner of tampering, using of incorrect supply/voltage, using of chemicals other than those provided by Thermostar Manufacturer or the local Thermostar distributor, using not according to the owner's manual, normal wear and tear, rust of metal parts or any unauthorized repair.

  9. This warranty is only applicable in United Kingdom and it is NOT TRANSFERABLE.

  10. You should promptly notify us of any change of address or telephone number in writing with the proof of address.

  11. The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation or provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.

  12. Condition for Refund within 14 days:
    10.1. The cooling-off period for this contract shall commence from the day of delivery.
    10.2. In the event that the purchase require any financial services, you will be responsible for any handling fees, cancellation fees, and interest charges incurred.

    13. 10.3. Should you decide to cancel the agreement within the 14days cooling-off period, written notification must be provided to us with the serial number. This can be done through a letter or email.

    10.4. You will be responsible to the cost of returning the main unit to our office in their original condition along with all the accessories.

    10.5. Upon receiving the cancellation notice and the returned Rainbow, we will provide a refund within 14 days.

    10.6. The value of the machine(s) has decreased due to the fact that being used during the cooling-off period, we will deduct 10% from the refund amount to account for this loss in value. This will include all the wearable accessories such as Bristles, etc.
    10.7. In the event that the machine(s) are damaged and deemed beyond repair, a refund will not be possible. You will be charged for any extra repair costs incurred.

Repair Terms & conditions

  1. If the repair is covered under its original warranty, the warranty for the repaired items will continue as per the original warranty terms provided by the manufacturer.
  2. In case where the Customer is paying for the repair and parts, we offer an additional 2-year warranty specifically on the motor and controller only (if they were replaced during the service). Please note that other parts are considered to be "wear and tear" items and will not be covered under any extra warrenty.
  3. Due to the specialised manual labour involved, once the Customer has signed and confirmed the quotation for the repair, there will be no refund available within 14 days. It is important to carefully review and consider the quotation before proceeding with the repair.

By using our repair services, you agree to these terms and conditions. Please feel free to contact us with any questions or concerns regarding our repair service terms.

Gift Vouchers Policy

Terms and Conditions: 


  • Valid for online shopping only on www.rainbowsystem.uk
  • Voucher must be used within 12 months from the date of purchase.
  • Voucher is transferable
  • Cannot be use on Rainbow SRX
  • 14 days refund before use, all used balance is not refundable 
  • Our company is not responsible for the safety of the voucher code
  • All rights reserved by Super healthy homes Ltd.

14 Days Refund Policy

Condition for Refund within 14 Days:

  1. The cooling-off period for this contract shall commence from the day of delivery.​​
  2. In the event that the purchase require any financial services, you will be responsible for any handling fees, cancellation fees, and interest charges incurred.
  3. Should you decide to cancel the agreement within the 14days cooling-off period, written notification must be provided to us with the serial number. This can be done through a letter or email to info@rainbowsystem.uk
  4. You will be responsible to the cost of returning the main unit to our office in their original condition along with all the accessories.
  5. Upon receiving the cancellation notice and the returned product(s), we will provide a refund within 14 days.
  6. The value of the machine(s) has decreased due to the fact that being used during the cooling-off period, we will deduct 10% from the refund amount to account for this loss in value. This will include all the wearable accessories.
  7. In the event that the machine(s) are damaged and deemed beyond repair, a refund will not be possible. You will be charged for any extra repair costs incurred.
  8. Fresh air, Floor cleaner, Carpets cleaner and fragrance are not refundable.

Privacy Policy & Cookies

Super Healthy Homes Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, services, or products (collectively referred to as the "Services"). 

  1. Information We Collect
    We may collect and process the following types of personal information:

    • Contact Information: This includes your name, email address, telephone number, and any other information you voluntarily provide to us when contacting or communicating with us. 
    • Booking Details: When you make a booking through our website or other platforms, we may collect information such as your preferred date, time, and any specific requirements you provide.
    • Usage Data: We may automatically collect certain information about your visit to our website, including your IP address, browser type, referring/exit pages, and other statistical data. This information helps us analyze trends, improve our website, and enhance user experience. 

  3. Use of Personal Information
    We use the collected personal information for the following purposes:

    • To fulfill and manage your booking requests.
    • To communicate with you and respond to your inquiries, comments, or concerns.
    • To provide you with information about our Services, updates, promotions, and offers, unless you have opted out of receiving such communications.
    • To analyze and improve our Services, website functionality, and user experience.

  5. Data Sharing and Disclosure
    We may share your personal information with third parties in the following circumstances:

    • Service Providers: We may engage third-party service providers to assist us in delivering our Services or to perform certain functions on our behalf, such as payment processing or customer support. These service providers are contractually obligated to protect the confidentiality and security of your personal information.
    • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations. 
    • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction. We will ensure appropriate safeguards are in place to protect your privacy rights.

  7. Data Retention
    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  8. Your Rights
    You have certain rights regarding your personal information, including:

    • The right to access, update, or delete your personal information.
    • The right to withdraw your consent to the processing of your personal information.
    • The right to object to the processing of your personal information for direct marketing purposes.

      To exercise any of these rights, please contact us https://www.rainbowsystem.uk/

  10. Data Security
    We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no transmission of data over the internet or electronic storage method is entirely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

  11. Changes to this Privacy Policy
    We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated version on our website. We encourage you to review this Privacy Policy periodically for any updates.

  12. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at https://www.rainbowsystem.uk/

By using our Services, you have consent to the collection, use, and processing of your personal information as described in this Privacy Policy.